Insurance Claims - 0800SCOOTERS

INSURANCE CLAIMS

What To Do When the Unexpected Happens?

1. If it’s a major collision and you are injured, let police and emergency service to take care of you. Don’t worry about your scooter at this stage – police will photograph the scene from every angle, speak to witnesses, examine the position of the vehicle(s) to determine who is at fault, and tow your scooter away. They will provide you with the help you need if you require it and present you with an official police report.

2. If it’s a minor collision and there are no injuries, make a note of it and write down the time, exact location (street name, house or building number).

3. It is always advisable to call the police even if it is a minor collision. Do not let the other driver convince you that “we don’t need to get the police involved.”

4. Get all personal and vehicle details from the other party involved (name, address, contact phone number, driver licence, make, model, number plate and insurance details).

5. Take down details of any witnesses to the accident.

Get Your Scooter Back On The Road!

1. Lodge a claim with your insurance company and let them know you want your scooter to be repair at our workshop. Pass our details to them so they can email us to request a damage report, photos and quote.

Our details:
0800SCOOTERS LTD
Email: info@0800scooters.co.nz
Phone number: 021115524
Address: 23 East Street, Auckland CBD

2. Bring your scooter in for a damage assessment. If you are unable to bring it in due to severe damage, we can tow it to our workshop.
For towing options and prices please click here!
* Some insurances companies may cover the towing fee*

Stolen? – Vandalised? – Lost Key?

1. If someone has attempted to steal your scooter, which has damaged the ignition, electric wiring, handlebar, front plastic fairings, etc, contact the police to report it. Provide as much information as possible and request a reference number, which you must pass to your insurance company at the time to lodge a claim.

2. Walk around the scooter, collect all broken pieces and parts that you believe belong to the scooter and keep them in a safe place.

3. Get some photos of the damage and check to see if the scooter starts. If it does, then perform a safety check, making sure the handlebar is not getting stuck and is aligned with the front wheel. If it isn’t, do not drive it under any circumstances.

4. Contact your insurance company and let them know you want your scooter to be repaired at our workshop. Pass our details to them so they can email us to request a damage report, photos and quote.

- Our details:
  0800SCOOTERS LTD
  Email: info@0800scooters.co.nz
  Phone number: 021115524
  Address: 23 East Street, Auckland CBD

5. If the scooter is safe to ride, bring it to our workshop for a damage assessment.

6. If the scooter is not safe to ride, contact 0800SCOOTERS (0800726683 – 0211155240) for emergency assistance to arrange a towing.

For towing options and prices please click here!

FREE SERVICES

5-Minutes general and safety check:
We will check:
* The condition and air pressure of your tyres.
* Headlight, tail lights, indicators and horn.
* Brakes and suspension condition.
* Any issue that is possible to detect at first glance and within 5 minutes.
** If an issue is found, we will provide you with a quote or an estimate.

Free of charge:
* Mirrors adjustment
* Pumping up tyres
* Brake adjustment (brake drum type only)