BREAKDOWNS ASSISTANCE & TOWING

What To Do If Your Scooter Breaks Down?

1. Get well away from the roadway and look for a safe place to park your scooter, like a bus stop, petrol stations or popular commercial areas.

2. Carry out a general visual inspection to find the possible cause of the breakdown. Check your tyres, petrol level, and if the dashboard powers up.

3. Whether you have identified the source of the problem or not, you have to decide whether you intend to seek assistance and wait for it or go ahead with your plans by leaving your scooter behind for our emergency assistance service to pick it up.

4. Contact 0800SCOOTERS (0800726683 – 0211155240) for emergency assistance and let us know what exactly happened. Provide your name, your scooter make, model, and the exact address where the scooter is located.

Broken down?
Flat battery?
A puncture?
Ran out of gas?
Lost key?
Vandalised?
Not roadworthy?
Stranded?

On-Site Scooter Repair:

Please keep in mind that any repairs carried out at our workshop are way more affordable than a call-out repair.

If your scooter broke down, the most affordable option is to pick it up (pick-up fee applies) and work on it at our workshop at our normal hourly rate $95.00. However, if you really need to get back on the road as soon as possible, we will come to you and try to get your scooter repaired.

* We charge a Call-Out Repair Fee $100.00, which covers the time and fuel taken to travel to and from your location (maximum radius of 15 km from our workshop). This also includes 10-to 15-minute free diagnosis.

* The Call-Out Repair hourly rate is $230.00.

If the scooter can’t be fixed on the spot due to a severe mechanical or electrical issue, we will tow your scooter to our workshop to get it repaired (a $90.00 towing fee applies).

TOWING 

We will come to you and tow your scooter to a safe location of your choice or to our workshop to get it repaired.

We have two types of TOWING SERVICE:

STANDARD

* We will arrange a time with you to pick up and/or drop off your scooter when we deem it convenient, taking distance, location and traffic hours into account. It could be the same day or the next 5 days after you contacted us.

* The Towing Fee is calculated using a $90.00 ‘base fee’ up to 10 km from our workshop (Auckland CBD), then an extra $3.00 per km.

Please use our distance calculator to find out the standard towing fee between our workshop and your location (you can add a third location if your scooter has to be towed to a different location)

 

URGENT

* We will pick up and/or drop off your scooter immediately and during the next hour after you contact us or at a specific time and day of your convenience.

* The Towing Fee is calculated by using a $120.00 ‘base fee’ up to 10 km from our workshop (Auckland CBD) and then an extra $4.50 per km.

Please use our distance calculator to find out the urgent towing fee between our workshop and your location (you can add a third location if your scooter has to be towed to a different location) 

 

FREE SERVICES

5-Minutes general and safety check:
We will check:
* The condition and air pressure of your tyres.
* Headlight, tail lights, indicators and horn.
* Brakes and suspension condition.
* Any issue that is possible to detect at first glance and within 5 minutes.
** If an issue is found, we will provide you with a quote or an estimate.

Free of charge:
* Mirrors adjustment
* Pumping up tyres
* Brake adjustment (brake drum type only)

© Copyright 0800SCOOTERS LTD 2024